surga33 Casino & Sportsbook Data Care

This page describes what we collect when you use surga33 and how we keep that data protected. We at surga33 collect personal information only to operate our platform, process your deposits and withdrawals, verify your identity, and provide customer support. Our data practices reflect our commitment to transparency and member privacy.

When you create an account on surga33, deposit via DANA, e-wallet, mobile banking, local payment, or bank transfer, or contact our support team, we collect information necessary to serve you. We do not sell your data to third parties outside the scope of payment processing and regulatory compliance. This policy explains what we collect, how we use it, and what rights you have over your information.

Our privacy practices apply to all members accessing surga33 from supported jurisdictions, whether you are in Jakarta, Surabaya, Bandung, Medan, or Semarang. If you have questions about how we handle your data, contact our support team via live chat or email.

What We Collect

We collect information in several categories:

• Account information: Your legal name, email address, date of birth, phone number, and residential address. This information is required to create your surga33 account and verify your identity.
• Identity documents: A copy of your national ID (KTP), passport, or driver's license. We collect this during account verification (KYC) to comply with anti-fraud and regulatory standards.
• Payment information: Details of your payment method (bank account number, digital wallet identifier, or card details). We do not store full card numbers; payment processors handle sensitive payment data.
• Activity data: Records of your wagers, game sessions, deposits, withdrawals, and account balance. This data helps us calculate your weekly cashback, track tier progression, and investigate disputes.
• Communication records: Messages you send via live chat, email, or in-app help. We retain these to resolve issues and improve our support quality.
• Device and access logs: Your IP address, device type, browser information, and login timestamps. We use this to detect fraud and ensure account security.

How We Use Your Data

We use the information we collect for the following purposes:

• Account management: Creating and maintaining your surga33 account, processing your login requests, and managing your profile settings.
• Payment processing: Processing deposits and withdrawals, verifying payment methods, and reconciling transactions with payment providers.
• Identity verification: Confirming your identity to comply with anti-money-laundering (AML) and know-your-customer (KYC) regulations.
• Promotion administration: Calculating your weekly cashback, tracking tier progression, and determining your eligibility for seasonal bonuses and referral rewards.
• Customer support: Responding to your inquiries, resolving account issues, and investigating disputes or technical problems.
• Fraud prevention: Detecting suspicious activity, preventing unauthorised access, and protecting your account and our platform.
• Legal compliance: Responding to regulatory requests, maintaining audit trails, and complying with applicable laws in supported jurisdictions.

KYC verification

We collect identity documents to verify your legal name and age, required before deposits and withdrawals

Payment processors

Third-party payment providers handle sensitive payment data; we receive only transaction confirmation

Activity logs

We retain records of your wagers, deposits, and withdrawals for account history and dispute resolution

Support communications

Chat and email records are kept to resolve issues and improve our support team's response quality

Third-Party Data Processors

We share your data with third parties only when necessary to operate surga33 and comply with regulations. These processors include:

• Payment providers: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and banks (mobile banking, local payment, online payment, e-wallet) receive payment information to process your deposits and withdrawals.
• Identity verification services: Third-party KYC providers may receive your identity documents to verify your information against government records.
• Hosting and infrastructure providers: Our servers may sit outside your jurisdiction; data is encrypted in transit and at rest.
• Regulatory authorities: We may disclose information to government agencies or financial regulators if required by law.

We do not sell your personal data to marketing companies, data brokers, or other commercial entities. All third-party processors are contractually bound to protect your data and use it only for the purposes we specify.

Data Retention

We retain your data for as long as your surga33 account is active and for a period after account closure to comply with regulatory requirements. Specifically:

• Account information and identity documents are retained for the duration of your membership and for five years after account closure.
• Transaction records (deposits, withdrawals, wagers) are retained for seven years to comply with financial regulations.
• Support communications are retained for two years unless you request deletion sooner.
• Device logs and IP addresses are retained for one year for security purposes.

If you request account deletion, we will remove your personal data from active systems within 30 days, except where we are legally required to retain it. You can request data deletion by contacting our support team.

Your Rights Over Your Data

You have the following rights regarding your data on surga33:

• Access: You can request a copy of all personal data we hold about you. We will provide this within 30 days of your request.
• Correction: If your information is inaccurate, you can request that we correct it. You can also update your account details directly in your profile settings.
• Deletion: You can request deletion of your account and associated data, subject to legal retention requirements.
• Portability: You can request that we provide your data in a portable format so you can transfer it to another service.
• Objection: You can object to certain uses of your data, such as marketing communications or profiling for promotional eligibility.

To exercise any of these rights, contact our support team via live chat, email, or in-app messaging. We will respond to your request within 30 days and explain any limitations on our ability to comply.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your surga33 experience. Cookies help us remember your login status, store your preferences, and analyse how you use our platform. We use two types of cookies:

• Essential cookies: Required for surga33 to function (login, session management, security). These cannot be disabled.
• Preference cookies: Remember your settings and choices. You can disable these in your browser settings without affecting core functionality.

We do not use cookies for targeted advertising or to track you across other websites. Third-party analytics services may place cookies on your device; you can opt out via your browser settings.

Security Measures

We protect your data using industry-standard security practices. Our measures include:

• Encryption of data in transit (HTTPS) and at rest (database encryption).
• Secure authentication (password hashing, optional two-factor authentication).
• Regular security audits and penetration testing.
• Access controls limiting employee access to personal data.
• Incident response procedures to address data breaches promptly.

While we implement strong security measures, no system is completely immune to breaches. If we discover a security incident affecting your data, we will notify you via email and provide guidance on protective steps you can take.

Contact Us About Privacy

If you have questions about our privacy practices, wish to exercise your data rights, or want to report a privacy concern, contact our support team:

• Live chat: Available during service hours for immediate assistance.
• Email: Send privacy inquiries to our support email address (listed in your account help section).
• In-app messaging: Use the help section within your surga33 account to submit a privacy request.

We will respond to privacy inquiries within 30 days. If you are not satisfied with our response, you may lodge a complaint with your local data protection authority.

Policy Updates

We may update this privacy policy to reflect changes in our practices or applicable laws. When we make material changes, we will notify you via email and update the policy publication date on this page. Your continued use of surga33 after policy changes constitutes your acceptance of the updated terms.

This privacy policy was last updated in the current calendar year. We review and update our practices regularly to ensure compliance with regulations in all supported jurisdictions where surga33 operates.